Terms & Conditions

Welcome to www.shopsilverbox.com. By using our website or placing an order with us, you agree to follow the Terms & Conditions mentioned below. Please read them carefully.

1 GENERAL USE

By accessing our site, you confirm that you are at least 18 years old or have permission from a legal guardian.

You agree not to use our platform for illegal or unauthorized purposes.

We reserve the right to refuse service to anyone at our discretion.

2 PRODUCT INFORMATION & AVAILABILITY

We strive to provide accurate product descriptions and images, but we cannot guarantee exact color representation due to screen differences.

All product prices and availability are subject to change without notice.

Some items may be available exclusively online and in limited quantities.

3 ORDERS & BILLING

We may limit or cancel quantities per order at our discretion.

It is your responsibility to provide accurate billing and shipping information.

We reserve the right to cancel any order that appears fraudulent or in violation of our terms.

4 SHIPPING

Orders are shipped within 48 hours unless they include personalised or made-to-order items.

Shipping may be delayed in case of unforeseen circumstances or natural events.

For more, refer to our Shipping Policy.

5 RETURNS & REFUNDS

We offer a 7-day return policy for unused and unworn items with original tags.

Refunds are processed after inspection at our warehouse.

Personalised or customised products are non-returnable unless defective.

Please review our Return Policy for details.

6 STYLE UPGRADE PROGRAM

Eligible orders: Customer who purchased full silverbox (3 different looks that fill three trays of the silverbox) are eligible.

Return used jewellery between 9 to 12 months with original box, invoice, and certificate to get 50% back as SilverBox Wallet Credit.

This credit is non-transferable and non-encashable.

7 USER CONDUCT

You agree not to upload harmful code or attempt to interfere with the website's functionality.

Violate the rights of others or post unlawful or offensive content.

Use our content or platform for any prohibited purposes.

8 THIRD-PARTY SERVICES

We may use third-party services (e.g., Shopify, Delhivery, Google Analytics) to operate the website.

We are not responsible for the policies or practices of these services.

9 INTELLECTUAL PROPERTY

All website content—including images, text, and logos—are the property of SilverBox and may not be used without permission.

10 LIMITATION OF LIABILITY

We are not liable for damages arising from the use or inability to use our services or products.

Your use of the site is at your own risk.

11 INDEMNIFICATION

You agree to defend and hold SilverBox harmless from any claims arising from your violation of these Terms or misuse of the website.

12 MODIFICATIONS

We may update these Terms at any time. Continued use of the site implies acceptance of the updated Terms.

Please check this page periodically.

13 GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

14 CONTACT US

For questions about our Terms & Conditions:

Email: admin@shopsilverbox.com

WhatsApp: 9944223599

Hours: Mon–Sat, 10 AM to 7 PM