1 WHAT IS SILVERBOX'S RETURN POLICY?

We offer a 7-day return window for unused and unworn items returned with original tags and packaging. Refunds are processed after we receive and inspect the item at our warehouse.

PLEASE NOTE: Personalised items are non-returnable unless defective.

2 CAN I EXCHANGE A PRODUCT?

We currently do not offer exchanges. You can use the Style Upgrade Program to upgrade it to a new design.

3 WHAT IS THE STYLE UPGRADE PROGRAM?

Return used SilverBox jewellery between 9 to 12 months from the delivery date along with the original box, invoice, and certificate, and get 50% of the purchase value credited to your SilverBox Wallet.

Wallet credit is not transferable or encashable.

4 HOW LONG DOES IT TAKE TO SHIP AN ORDER?

Orders are usually shipped within 48 hours. Personalised and gold jewellery may take longer.

If your order contains both ready-to-ship and custom items, it may arrive in separate deliveries.

5 HOW MUCH IS SHIPPING?

We offer free shipping across India on orders above ₹999. Shipping charges may apply to international deliveries and returns.

6 WHAT IS THE SILVERBOX ORGANISER AND HOW MUCH DOES IT COST?

The SilverBox Organiser is an elegant, reusable jewellery box that can be added during checkout.

Pricing tiers:

• Below ₹2,000 - ₹1,000

• ₹2,000-₹3,999 - ₹500

• ₹4,000 & above - Free

7 HOW DO I TRACK MY ORDER?

You'll receive tracking updates via WhatsApp, Email, and SMS once your order has been dispatched.

8 DO YOU SHIP INTERNATIONALLY?

Yes! We ship internationally. Standard international shipping charges apply.

9 WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

Please contact us within 24 hours of delivery with an unboxing video, and our team will resolve the issue quickly.

10 HOW CAN I CONTACT SILVERBOX?

For questions, concerns, or support, reach out to:

Phone: +91 9944223599 (Monday to Saturday, 10 AM – 6 PM)

Email: admin@shopsilverbox.com